Frequently Asked Questions

Simply reach out to Get Honest Solutions through the contact form or by scheduling a call. We’ll discuss your needs, explore potential solutions, and connect you with the perfect partners from our trusted network. We’ll be there every step of the way to ensure a smooth and successful experience.

Get Honest Solutions maintains high standards when selecting partners. We specifically look for companies with a commitment to exceptional customer support, transparent and honest communication, and top-quality product offerings. We only partner with businesses that share our values and dedication to client success.

Our network is constantly expanding. Even if you don’t see your specific need listed, we encourage you to reach out! We’ll leverage our expertise and connections to find the perfect solution for you.

Jill is your dedicated point of contact and advocate, ensuring any issues are resolved quickly and efficiently. Consider her your go-to person for anything and everything related to your business solutions.

If your credit card processing statements seem confusing, don’t hesitate to contact the person who set up your account for a detailed explanation. If they are unavailable or unresponsive, Get Honest Solutions is happy to offer guidance and clarification.

The credit card processing industry uses a few different pricing models, with the most common being Interchange Plus. Interchange fees are non-negotiable and set by card brands for each type of card. These are typically passed through at wholesale cost, and then the processor adds their own fees on top. Most commonly, processors charge a percentage-based discount rate, a per-transaction fee, and monthly fees.

Yes, you will receive next day funding as long as you settle your batch by the processor’s cut off time, which in most cases is 11pm EST, but sometimes 9pm EST.

PCI compliance (Payment Card Industry Data Security Standard) is a set of security standards designed to protect credit card data. To remain compliant, businesses must complete an annual self-assessment questionnaire and, depending on how they process payments, potentially a quarterly network scan.

A “good” rate can vary between 2% and 4%, depending on factors like your processing volume, the number of transactions you process, and how you accept payments.

Regulations on surcharging credit card fees vary by state. For example, in New York State, the Department of Consumer Protection requires merchants to either display both the credit and cash price or display the higher credit card price and offer a cash discount. No additional surcharge or fee can be added to the cash price at the time of sale.

A website is the foundation of your entire online presence. When done right, a website can become your biggest marketing tool and an extension of your brand. Even more importantly, it builds trust with your audience. Not having a website these days can be a red flag for a lot of customers.

Your website should take your ideal customer on a journey from initial awareness to making a purchase and beyond. What a lot of people get wrong is your website shouldn’t be about you—it should be about how you can solve your audience’s problems.

SEO is a long game, and it’s unpredictable with all of the constant changes. For small businesses, the priority should always be adding value to your target audience. Focus on that first, and if your content is really valuable, the SEO part will follow.

Social media can be a great way to amplify your reach, but relying solely on platforms like Facebook or Instagram can be risky. Algorithm changes can impact your visibility, and you ultimately don’t own those platforms. Consider prioritizing owned platforms like your website and email list, using social media as a supplementary channel

While AI tools can be helpful for generating ideas and creating basic content, they shouldn’t be the sole source of your marketing efforts. AI-generated content often lacks the nuance, creativity, and strategic thinking that a human expert can provide. For truly effective content that engages your audience and drives results, you need a human expert who understands how to use AI strategically and combine it with their own skills and knowledge.

Yes! A CRM (Customer Relationship Management) system helps you manage all of your interactions with current and potential customers. It centralizes helpful data, tracks communication, and automates tasks, allowing you to build stronger relationships, improve customer satisfaction, and increase sales.

Using a payroll service or software can automate calculations, tax filings, and direct deposits, reducing errors and saving valuable time. This allows you to focus on other important aspects of your business while ensuring your employees are paid accurately and on time.

Accurate accounting is crucial for making informed financial decisions, tracking profitability, meeting tax obligations, and securing funding. Keeping your financial records organized provides a clear picture of your business’s financial health and ensures you’re not scrambling to gather everything at tax time.

Regularly reviewing your financial statements (at least monthly) helps you track your income and expenses, identify trends, and make informed decisions about your business’s financial health.

While many factors contribute to success, nothing beats providing exceptional customer service. Prioritizing your customers’ needs builds trust and a positive reputation, ultimately driving business growth. Always strive to exceed expectations and create a customer-centric culture.